Who we are
Our website address is: https://platinumembassyhospital.com.
Introduction
At Platinum Embassy Specialist Hospital (“we,” “our,” or “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We comply with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
Platinum Embassy Specialist Hospital is the data controller for the personal data collected through our services. If you have any questions regarding this Privacy Policy or your data, please contact us:
Address: No 3 Rasaq Akindele Street, Owode Ede
Email: contact@platinumembassyhospital.com
Phone: +234704 323 8835
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification Data: Name, date of birth, gender, national ID, or passport details.
- Contact Information: Address, phone number, email address.
- Health Data: Medical history, treatment records, laboratory results, and imaging data.
- Financial Data: Billing information, insurance details, and payment records.
- Technical Data: IP address, browser type, device information, and usage data when you visit our website.
We collect personal data through:
- Direct interactions: Forms, consultations, and appointments.
- Automated technologies: Website cookies and analytics tools.
- Third parties: Insurance providers and healthcare partners (with your consent).
3. Legal Basis for Processing Personal Data
We process personal data under the following legal grounds:
- Consent: When you provide consent for specific uses of your data.
- Contractual Necessity: To provide medical and healthcare services as requested by you.
- Legal Obligation: To comply with regulatory and legal requirements.
- Vital Interests: When processing is necessary to protect your life or another person’s life.
- Public Interest in Healthcare: For public health purposes and ensuring high standards of medical care.
4. How We Use Your Personal Data
We use your personal data to:
- Provide healthcare services, diagnosis, and treatment.
- Manage appointments and medical records.
- Process billing and insurance claims.
- Improve our medical services and conduct clinical audits.
- Comply with legal and regulatory requirements.
- Communicate with you about your health and our services.
We will not use your personal data for marketing purposes without your explicit consent.
5. Data Sharing and Disclosure
We may share your personal data with:
- Healthcare Professionals: To provide effective medical care.
- Service Providers: For administrative, IT, and diagnostic services.
- Legal Authorities: When required by law, court orders, or government regulations.
- Insurance Companies: To process claims and payments.
All third parties with whom we share your data are required to comply with data protection laws and maintain the confidentiality of your information.
6. Data Retention
We will retain your personal data only as long as necessary for the purposes outlined in this policy, in accordance with legal and regulatory requirements. Medical records are retained as per healthcare regulations and best practices.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure access controls, and staff training on data privacy.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we will notify you through appropriate channels.
10. Complaints
If you believe your data protection rights have been violated, you have the right to file a complaint with your local data protection authority.
Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Platinum Embassy Specialist Hospital
Address: No 3 Rasaq Akindele Street, Owode Ede
Email: contact@platinumembassyhospital.com
Phone: +234704 323 8835